Home Care Success Stories

At Home Care Assistance, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the trusted home care company in Canada. Read what our clients are saying about the quality of our care:

Home Care Assistance Client Reviews

In March 2017, i was looking for care for my partner who suffered a debilitating stroke. From the first phone conversation with Cheryl I realized this is the agency I want help from. She was polite, professional but at the same time calming and compassionate. She matched us with two excellent caregiver who stayed with us almost a year. A few month ago, we again asked for help. Kathryn remembered the personality that best suits my partner’s and matched us with the most caring and hard working individual.
The flexibility to change schedules or add hours always, gives us tremendous piece of mind.
i would absolutely recommend Home Care Assistance.

– Eva F

We are so glad we found Home Care Assistance when we did. They went over and above for my grandmother and our whole family when life was really difficult for us. Nothing was too much to ask. The whole team of caregivers were really caring and compassionate and the company made sure that they were a good fit for her.

– Bev F

It is difficult to say enough good things about this company, and most importantly, the people who run it. Cheryl and Steve are experts, but they are also extremely compassionate. This results in service that is caring at every stage, from selecting the right person (or people) to work with your loved one, all the way to how billing is handled. I am an only child, and I live in the US, so knowing that Home Care Assistance is in my family’s corner has meant the world to me; they continually reduce stress and provide support. I recognize that picking someone to help with your loved one is a difficult decision. Please know that this company is unsurpassed.

– Alex D

It’s a stressful and overwhelming process to find the right kind of care for your family when that time comes. Home Care Assistance was not my first call but they were certainly my last. Every concern, every question was met with patience, thoughtfulness and clarity. I would recommend this company to anyone looking for help for their parents or loved ones. Thank you! Thank you! Shane M

– shane m

I used home care assistance toronto for my mother’s care and the services were exceptional. Our caregiver, Beatrice, took care of all my mothers personal care and hygiene needs. Thanks again for all your help!

– Tim T

“Home Care Assistance provided excellent and consistent support for my father who suffered from Alzheimer’s and dementia, helping him to gain the best quality of life that was possible.”

– Sara D. January 2016

“I felt compelled to write you a personal note to say what a wonderful help Home Care Assistance has been to our family. My mother is being treated for cancer and Cheryl Cartwright and your team have continually gone above the call of duty to help my mother and our family with care assistance; always available, extremely caring and very professional.We are very impressed with the quality of care we have received.”

– Whitney G. August 2015

“I cannot put into words how incredible these people are. My father developed dementia and he deteriorated very quickly. Even though he was in a care home, he was not getting enough assistance and interaction. I found Home Care Assistance on the Internet and called them. It was the best phone call I ever made!!! They met with me at the home, and arranged for immediate care for my Dad. They have been tremendously wonderful with him and have taken the weight of the world off my shoulders. No ask is too big or too small. They are wonderful support for me as well, sometimes just listening and offering guidance. They bend over backwards to do whatever they can to help you and your family. If you ever need any kind of assistance for any family member, please call these people, you will not be disappointed.”

-Michele D, August 2015

“My caregiver is very calm. She has a lot of patience with me and together, we have fun and share a lot of laughs. She makes things easier for me. We talk, play cards, go out for lunch, and do things that my husband hates to do, like shopping. My caregiver helps me a lot.”

-Helen D.

“It’s never easy to realize that your family needs more help than the family can provide on its own, and the decision to reach for outside support can be difficult. In 2006, my mom was diagnosed with Parkinson’s disease. My parents live in a house on their own and for the past five years, I watched my mom’s mobility and level of independence steadily decrease, and my dad’s levels of stress and responsibility significantly increase. My sister and I looked into several home care organizations and ultimately, decided upon Home Care Assistance. We were impressed with their balanced approach to care, and their thorough and genuine efforts to get to know my mom and find a Caregiver best suited for her needs. Home Care Assistance has been a huge source of support for both my parents. With the help of her Caregiver, my mom can participate in the activities she loves without needing to depend on my dad to accompany her. My dad can now enjoy some relaxing time on his own. In many ways, Home Care Assistance has given my parents a part of their life back. It has been such a relief knowing that they are in such safe and professional hands.”

— Sessional Instructor, Dept. of Counselling Psychology, UBC

“Sue and I would really like to thank Home Care Assistance for helping us make a very stressful time in our life, less stressful. We didn’t give you much notice and yet you rose to the occasion to help us out. Your case manager did a wonderful job of assessing the situation and also of being an excellent liaison for us and the caregiver. And the caregiver of course was an excellent choice for my dad. He felt very comfortable with her as did we and I don’t believe there could have been a better choice. So thanks again, we will certainly be in touch and would highly recommend you.”

— Robert K.

“Please extend my thanks to Susan (the caregiver) and her dog. I had a very unusual talk with my mom yesterday in that this was the first call in years where she was so relaxed and so happy with her day and it was clearly due to Susan and her dog. You are providing invaluable gifts to her and I just want you to know how much I appreciate it.”

— Maureen D., Therapist and Clinical Supervisor

“Our family has been using Home Care Assistance services since October 2010 and recommend this company and their caregivers 100%. My mother has Alzheimer’s so we require personal care, companionship and light housekeeping duties. Carolina and her team of case workers really put the effort into finding the right match for the patient and their families. We have been fully supported from all members of the company and appreciate their personal touch.”

— Cathy S.

“My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May. Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver. She was dependable, calm, caring and trust worthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the “last minute,” as well as your reasonable cost for the excellent care received.”

— Patricia L. Waller

“My wife Carol had a hard two-year struggle with incurable cancer, declining steadily until life was hardly more than a pin-hole. The last year I arranged for a caretaker for weekdays, and had help from my daughters, but in the final month they needed help as well and I was no longer able to handle weekends and nights. We contacted Home Care Assistance, who provided round-the-clock attendants. I cannot really find the words to say how wonderful they were: highly competent, comforting and caring, endlessly patient and reassuring. They became family friends. Carol passed away – thankfully, in peace – clutching in her hand a little soft animal that one of the attendants had given her. It was symbolic of the relationship that had developed. I cannot praise and thank them enough.”

— Dr. Noam Chomsky

“Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method encourages an approach which emphasizes creating strengths. For centuries we have known that better health in aging is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.
But beyond creating strengths for elders, families that emphasize Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Home Care Assistance is about foundation-building-for elders, families, supportive friends and, ultimately, for your health care team.”

— Dr. Dennis McCullough